At Jiggy&CO, your satisfaction matters to us.
To ensure a smooth and transparent shopping experience, please review our policy carefully before placing an order.
01
Inspection at Delivery
- Customers must inspect their order while the courier is present.
- If you choose not to keep the item for any reason, you may return the entire order on the spot.
- In this case, only the shipping fee is payable.
- Partial returns are not accepted, in accordance with courier company policies.
Once the courier departs and the order is accepted, no refunds or returns will be permitted, except in cases of verified manufacturing defects.
02
Manufacturing Defects
If you discover a manufacturing defect, you may request a return or exchange within 14 days of delivery.
The item must be:
- Unworn and unused.
- In its original condition and packaging.
- Accompanied by proof of purchase.
All defect claims are subject to inspection and approval by our team.
03
Exchanges
- Exchanges are available within 14 days of receiving your order, subject to item availability.
- Items must be returned in their original condition, unworn or unused, with original packaging.
- Exchange requests should be submitted through our customer support channels.
- Please do not coordinate exchanges directly with the courier.
- Exchange processing may take up to 7 working days after approval.
04
Refunds
- Refunds are only applicable in approved cases of manufacturing defects.
- Discounted or sale items are non-refundable and non-returnable, including items purchased as part of bundles.
- Once your return is received and inspected, you will be notified whether your refund has been approved.
Approved refunds are processed within 7–10 working days after receiving the returned item. Funds usually appear within 3–5 working days, depending on your payment provider. Refunds are issued using the original payment method whenever applicable.
05
Shipping Fees
- Shipping charges are calculated automatically at checkout.
- Shipping fees for returns and exchanges are the customer’s responsibility.
- Any applicable shipping costs will be collected or deducted during the refund or exchange process.
06
Customer Support
For any return, exchange, or refund request, please contact our customer support team.
Our team will respond within 48 hours of receiving your request.
07
Important Notes
- Orders must be accepted or returned in full at the time of delivery.
- Accepted orders cannot be refunded after the courier leaves, except in cases of approved manufacturing defects.
- These policies are designed to ensure fair use, efficient order fulfillment, and protection for both our customers and our brand.
